With growing competition, many organisations are trying to explore possibilities to boost their revenue stream and stay ahead of their competitors.

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Our service offerings

 

Enterprise Process Governance: We assist our clients by assessing their existing process maturity and help develop a result-based enterprise process mechanism. Our professionals can effectively address the dynamic needs of your business and help establish a governance framework to align process improvement initiatives across the enterprise. 

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Business Process Modelling and Architecture:  We assist clients with their business process modelling and architecture framework. We also help clients establish communication portals, documentation repositories, and integrate with other enterprise architecture assets.

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Business Process Execution: Our BPM approach is a modular offering that can be utilised as a tool to suit the distinct requirements of the clients. We help deliver a smart approach which automates and integrates business processes with the existing IT environment. We also help define functional and technical specifications, offer a cost-effective model to manage and execute BPM implementations. 

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Business Process Performance Management:  An ongoing business process performance management is essential for realising the value and likely benefits of a business process initiative. MDG's BPM approach, helps establish a framework to define, capture and monitor process metrics through business activity monitoring. 

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Process Centre of Excellence: We help clients establish a BPM centre of excellence that provides a structured framework to enable the enterprise to be innovate, explore, design and implement processes.

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Potential benefits of Business Process Management (BPM)

• Effectively transform manual processes into automated processes with improved business capabilities.

• Streamlined processes help organisations reinvent themselves to become more agile and efficient.

• Reduce process Turnaround Times (TAT) as well as save costs by mitigating redundancies, wastes and bring consistency in organisation business processes.

• Leverage Global domain expertise with specific practices catering to multiple verticals, clients. Drive business innovation through Centers of Excellence in specific industries and cross functional domain areas. 

• Enhance IT responsiveness as well as business performance through modern integration approaches and technologies.

• Increase customer reach through omni-channel presence.

• Enable consistency through business process management consulting, service delivery, governance, and knowledge management.

• Institutionalise knowledge and methods to enable continuous improvement, performance gains and consistencies.

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Few Business Process Management application areas

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• Banking - Loan origination, KYC, Corporate lending, Mortgage, Collections, Customer Care

• Healthcare - New Business, Claims management, Compliance and Regulations, Appeals and Grievance, Provider management

• Retail - Third party management, Retail chain automation, Customer loyalty programmes, Service requests management

• Energy and Utilities - Compliance management, Third party management, Asset management, Commodity management

• Insurance - New Business, Claims management, Policy management, Customer self service, Product management

• Transportation - Backend offices, Customer services, Third party management

• Media and Telecom - Customer on-boarding, Product management, Product pricing and bundling, Customer self-service